Shipping and Returns
We ship direct to your door offering free domestic shipping 🚚 , a 3-Year Commercial Warranty 🏆, and provide full end-to-end customer service. All of this, combined with up to 50% off retail, saving you thousands!! 💰
Shipping timelines are based on inventory and stock locations. To check shipping timelines you may visit the individual product page located just above the “add to cart” button. Items in local stock will ship next business day and will take somewhere between 7-10 business days for standard free shipping depending on location and size of the freight. Priority Shipping is available for an additional fee with a timeline of 3-5 business days for delivery.
We have regional distribution warehouses located across the globe. Because of our global operation, we get inexpensive international shipping rates. Some countries we can deliver all the way to the end delivery address and others we may only be able to deliver to customs entry point.
We provide free nationwide shipping on all orders over $100 within the contiguous United States.
Premium Freight insurance (only available for some items) can be purchased with your order as an additional cost.
Hawaii / Alaska: We charge an additional fee for individual purchases of our 16CUD model. Ordering multiple units and/or larger commercial units will result in free shipping.
Premium Freight Insurance
Purchasing insurance at checkout will offer instant protection against freight loss and damage. Without insurance, any freight loss and damage that may occur must go through an investigation process by both ourselves, and the freight company, to determine fault and responsibility. Once the investigation has concluded (usually around 2-6 weeks), restitution is performed. Purchasing insurance skips the investigation process and will provide instant restitution to the purchaser, when a freight issue arises.
Standard domestic shipping is included in your industrial unit price. These units are made to order and will take around 12-16 weeks to your door.
We offer a 30-Day Money back guarantee with all of our commercial range of dehydrators, so you can feel safe and secure with your dehydrator purchase.
Returns are accepted up to 30-days after purchase. Return freight is to be covered by the purchaser unless the return is due to a manufacturing or freight damage issue that cannot be resolved from a technician callout. Equipment must be returned in as new condition.
As these units are built to order and often have specific modifications to an individual customer, returns are not accepted unless due to manufacturing issues that are unable to be resolved from a technician servicing.