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Refund policy

We’re so convinced you’ll absolutely love our products, that we’re willing to offer a 30 day risk free money back guarantee. If you receive your order and are not satisfied for any reason you can return the product for a refund within 30 days of making a purchase.

Shipping items

To return an order, you must contact us first. Returns can be shipped to: 4514 Maxey Rd. Suite C & D Alvarado, TX 76009. You will be responsible for paying for the shipping costs with regard to the items that you wish to return.

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.

All refunds will be subject to a 10% restocking fee based on the of the purchase price of the item.

Contacting us

If you have any questions, please visit our contact us page.

Reviews on our service

We have hundreds of stories and testimonials from around the world here a just a handful.
5 stars review
We love the dehydrator
We love the dehydrator that we purchased, and we are already looking to purchase a larger one! We had one warranty problem, and it was handled efficiently and to our satisfaction. I would recommend this company to anybody looking for a quality dehydrator.
Kirk Kaehne
3 Pups Bakery
5 stars review
Excellent product!
Very fast delivery, Excellent product! Great customer service and communication with customers! I couldn’t be happier with my product!
Eugene
G&G Beef Jerky
5 stars review
Fantastic product, very easy to use, clean etc
This is the second unit we have purchased within a year. The delivery process is great, you are kept informed every step of the way. Fantastic product, very easy to use, clean etc. The finished product is excellent too. The new one we have just purchased has some really good useful upgrades. Highly recommended.
Darren
Regal Pet Supplies
5 stars review
Great company
Great company to deal with. I placed my order in early January and was surprised at how quickly I received my dehydrator. Great follow-up after purchase
Ben
Bundy's Lands End Jerky
5 stars review
The 16 Tray Unit checks all the boxes
I have been searching the internet for a while, trying to find a larger, cost effective dehydrator for our small batch beef jerky business. Most of the other units in the 10 to 20 tray range don't hit a high temperature of 160 F and so a separate kill step with an oven is "required" for making safe beef jerky according to USDA. The 16 -CUD exceeds 190 F and checks all the boxes for that. The 190F also helps with the Come Up Time on the jerky, because 16 trays of meat fresh out of the refrigerator drops the temperature considerably.... a lesser brand would take much longer to get meat to a safe range for dehydrating. Fahrenheit and Celsius is a big plus for versatility. The good thing about the rack design is that food can be brought right to the edge of the tray, because the tray sits on a bracket. Some of the other brands that I have used, slide into a slot and you have to account for the groove or the food will be pushed off. The downside of the rack with trays sitting on top, is that the trays will not hold if you pull it half way out to check your food. The trays could be of a thicker gauge and more gaps in the screen. It would make the screens more durable and easy to clean. The double walled unit is great and it doesn't get too hot. It is relatively quiet compared to other units. The outer case is stainless steel and isn't magnetic. One of my other brands says it is stainless steel, but must use a cheaper mix of metal, because a magnet will attach. Shipping was great. Came within a week in a wood crate. Customer service is great and I will recommend the business and dehydrators to anyone in the market for one.
Anthony
Jilly's Jerky
5 stars review
Just awesome
Just awesome. Timely, effective, and efficient. In an industry where mediocrity runs rampant. Thank you for striving to be great. From a grateful, and appreciative Customer.
Darnell
Hungry Wolf Foods Group LLC
5 stars review
Representatives were knowledgeable
The representatives were knowledgeable, responded quickly, followed up and the unit was shipped quickly. We have only used it once so far, but it worked really well.
Jace
Melaleuca Inc
5 stars review
So glad I chose your company!
Your company did an excellent job of keeping me informed of the status of my order at all levels. I appreciate your thoroughness! Representatives were always extremely helpful and courteous when I had questions. My dehydrator has arrived and I look forward to using it! So glad I chose your company!
Nancy
Dog Treats
5 stars review
happy with their service and product
So far I am happy with their service and product
Pawesome Dog Treat Inc.
Chew Love Dog Treats
5 stars review
Highly recommend
The gentleman that spoke to me was so respectful and patience, I had so many questions made it so easy for me make up my mind on the dehydrator that I brought, would Highly recommend the company.
Kim
Pup Pastry bakery