Free domestic shipping - Track my order

3-Year Commercial Warranty

This Commercial Warranty applies to all physical goods (product/s) purchased from the company Commercial Dehydrators America.

1. WHAT DOES THIS WARRANTY COVER?

This Commercial Warranty covers any defects in material or workmanship under normal commercial use during the Warranty Period. During the Warranty Period, Commercial Dehydrators America will repair, at no charge, products or parts of a products that prove defective under normal commercial use.

2. WHAT WILL WE DO TO CORRECT PROBLEMS?

Commercial Dehydrators America will action 1 of 3 scenarios based on the defect and the product purchased;
1. Send a brand-new replacement of the defective product.
2. If the defective part of the product can be identified, we will ship the replacement part and have a service technician come onsite to replace and install it once it has arrived.
3. Send out a service technician to investigate the defect. Once the issue has been identified, the technician will either fix the defect immediately or notify Commercial Dehydrators America of replacement parts needed. If the latter, Commercial Dehydrators America will ship the required replacement parts to the service address. The technician will then return onsite to service and fix the product.

3. HOW LONG DOES THE COVERAGE LAST?

The Warranty Period for Commercial and Industrial Dehydrators, as well as their accessories, is 3 years from the original date of purchase.
Individual Dehydrator Parts purchased are not covered by warranty unless they are received through a warranty claim on a previously purchased product. In this case, a replacement product or part/s assumes the remaining warranty of the original Physical Good or 180 days from the date of replacement or repair, whichever is longer.

4. WHAT DOES THIS LIMITED WARRANTY NOT COVER?

This Commercial Warranty does not cover defects or malfunction caused by misuse, abuse or improper maintenance, failure to follow operating instructions, or use with equipment with which it is not intended to be used. It doesn’t cover cosmetic or incidental damages. Also, the warranty will not apply to damage caused by unauthorized alteration, modification or repair of the product.

5. WHAT DO YOU HAVE TO DO?

To obtain warranty service, firstly contact us to determine the problem and the most appropriate solution for you. You may find our contact information located at https://www.dehydratorsamerica.com/contact-us

Reviews on our service

We have hundreds of stories and testimonials from around the world. Here are just a handful.
5 stars review
We love the dehydrator
We love the dehydrator that we purchased, and we are already looking to purchase a larger one! We had one warranty problem, and it was handled efficiently and to our satisfaction. I would recommend this company to anybody looking for a quality dehydrator.
Kirk Kaehne
3 Pups Bakery
5 stars review
Excellent product!
Very fast delivery, Excellent product! Great customer service and communication with customers! I couldn’t be happier with my product!
Eugene
G&G Beef Jerky
5 stars review
Fantastic product, very easy to use, clean etc
This is the second unit we have purchased within a year. The delivery process is great, you are kept informed every step of the way. Fantastic product, very easy to use, clean etc. The finished product is excellent too. The new one we have just purchased has some really good useful upgrades. Highly recommended.
Darren
Regal Pet Supplies
5 stars review
Great company
Great company to deal with. I placed my order in early January and was surprised at how quickly I received my dehydrator. Great follow-up after purchase
Ben
Bundy's Lands End Jerky
5 stars review
The 16 Tray Unit checks all the boxes
I have been searching the internet for a while, trying to find a larger, cost effective dehydrator for our small batch beef jerky business. Most of the other units in the 10 to 20 tray range don't hit a high temperature of 160 F and so a separate kill step with an oven is "required" for making safe beef jerky according to USDA. The 16 -CUD exceeds 190 F and checks all the boxes for that. The 190F also helps with the Come Up Time on the jerky, because 16 trays of meat fresh out of the refrigerator drops the temperature considerably.... a lesser brand would take much longer to get meat to a safe range for dehydrating. Fahrenheit and Celsius is a big plus for versatility. The good thing about the rack design is that food can be brought right to the edge of the tray, because the tray sits on a bracket. Some of the other brands that I have used, slide into a slot and you have to account for the groove or the food will be pushed off. The downside of the rack with trays sitting on top, is that the trays will not hold if you pull it half way out to check your food. The trays could be of a thicker gauge and more gaps in the screen. It would make the screens more durable and easy to clean. The double walled unit is great and it doesn't get too hot. It is relatively quiet compared to other units. The outer case is stainless steel and isn't magnetic. One of my other brands says it is stainless steel, but must use a cheaper mix of metal, because a magnet will attach. Shipping was great. Came within a week in a wood crate. Customer service is great and I will recommend the business and dehydrators to anyone in the market for one.
Anthony
Jilly's Jerky
5 stars review
Just awesome
Just awesome. Timely, effective, and efficient. In an industry where mediocrity runs rampant. Thank you for striving to be great. From a grateful, and appreciative Customer.
Darnell
Hungry Wolf Foods Group LLC
5 stars review
Representatives were knowledgeable
The representatives were knowledgeable, responded quickly, followed up and the unit was shipped quickly. We have only used it once so far, but it worked really well.
Jace
Melaleuca Inc
5 stars review
So glad I chose your company!
Your company did an excellent job of keeping me informed of the status of my order at all levels. I appreciate your thoroughness! Representatives were always extremely helpful and courteous when I had questions. My dehydrator has arrived and I look forward to using it! So glad I chose your company!
Nancy
Dog Treats
5 stars review
happy with their service and product
So far I am happy with their service and product
Pawesome Dog Treat Inc.
Chew Love Dog Treats
5 stars review
Highly recommend
The gentleman that spoke to me was so respectful and patience, I had so many questions made it so easy for me make up my mind on the dehydrator that I brought, would Highly recommend the company.
Kim
Pup Pastry bakery